Homebuilt Education
Community Success Manager Application
Section 1: Position Overview
Job Description:
The Community Success Manager is a key part-time role responsible for ensuring the success and satisfaction of our community. This individual will be expected to:
Community Moderation: Actively manage and moderate discussions on our app, ensuring a positive and supportive environment.
Customer Support: Provide timely and effective responses to customer inquiries, resolving issues and ensuring user satisfaction.
Marketing & Growth: Collaborate on marketing strategies to grow our community and drive user engagement.
Forward-Thinking: Anticipate community needs, proactively address potential challenges, and innovate ways to enhance user experience.
Data-Driven Decisions: Utilize data and community feedback to inform decisions and improve overall community success.
Section 2: Requirements
Minimum Qualifications:
Proven experience in community management, customer support, or a related field.
Strong written and verbal communication skills.
Ability to analyze data and make informed decisions.
Experience with online communities and social media platforms.
Proactive and strategic thinker with a problem-solving mindset.
Ability to work independently and manage multiple tasks effectively.
Preferred Qualifications:
Experience with marketing and growth strategies.
Familiarity with homeschooling or educational communities.
Experience using community management tools and analytics platforms.
Basic understanding of SEO and digital marketing principles.
Equal Employment Opportunity (EEO) Statement
Homebuilt Education is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.